Browsing All posts tagged under »Maxwell Anderson«

Engagement analytics and lifelong engagement in museums

June 4, 2013

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Does a repeat visitor to your museum have more value than a unique visitor? How often does someone have to visit your museum to be considered loyal or ‘repeat’? How do you know whether people are engaged with your museum? These are questions I’ve been thinking about since visiting Dallas back in April (this year […]

Floor staff and the guest experience @ the Dallas Museum of Art

May 8, 2013

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If you’re anything like me, you probably keep a mental notebook of museums that seem to do consistently interesting work; it’s pages filled with the names of people you’d want to work with or museums you’d like to be at if the opportunity arose. My list has quite a few names on it, but one […]

Process stories

April 8, 2013

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In politics, the idea of a process story – the inside story about how policy is made – doesn’t always sit well. It’s “too inside baseball.” The focus on what is happening behind the scenes, on the machinations that impact policy outcomes is often perceived to be a distraction from the political outcomes themselves. But […]

Tell her she’s dreaming (or why my dangerous idea might never be more than fantasy)

January 4, 2013

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All right. It’s time to get real. My last post was pretty idealistic. It painted what I’d love to see for the sector in coming years – a confident, collaborative, energised sector. A sector that works together, in order to build something bigger and stronger than any individual institution can. Sounds great, right?! And while […]

How is the world different because your museum is online?

August 24, 2012

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“How do we measure for epiphany?” Rob Stein’s question from MCN2011 haunts me. Measurement is on my mind. As a theorist, I don’t tend naturally towards the quantifiable. Neither do museums in some ways. Much of the value of museums is other-than-economic, and not easily measurable. But we live in a society that demands success […]