Understanding this moment: The tension between professionalism and participation

For more than a decade, there has been an increasing push towards participatory practices in museums, in part with the eye to democratizing the museum. It is proposed that participatory practices can make our institutions more open to diverse visitors; that through their use we can invite in more voices who might not otherwise have the opportunity to speak in or shape the institution. As such, whether they are contributory, collaborative, or co-creative in nature, participatory practices are often framed within rhetorics of empowerment and involvement, diversity and democracy. They are, as Henry Jenkins, Mizuko Ito, danah boyd (p184) propose, “defined in opposition to structures of institutionalized power.”

At the same time as this press toward participation has been gaining momentum, there have been increasingly vocal conversations about institutional diversity, equity, and work practices within the sector. This is not surprising given the asymmetry in museum staffing profiles, which sees only 28% of art museum staff in the USA as coming from minority backgrounds, with most in security, facilities, finance, and human resources. Only 4% of curators, educators, conservators, and directors are African American and 3% are Hispanic. There are ongoing questions about who has the right and capacity to speak in and for institutions, both to and for the public, and within internal conversations.

It’s not just the racial disparities found in staff representations that are the source of angst, however. As Laura Crossley noted in a recent #museumhour Tweet up, “Museums sector has one of the most overqualified underpaid workforces.” One factor impacting this might be the growing professionalisation of the sector, beginning in the 1970s and 1980s, which has brought greater complexity and specialisation of roles (p.417) to positions and training. This also relates to the question of unpaid internships. Rightly or wrongly, there are certain paths to museum jobs that are considered more legitimate than others. This is often observed as a preventative factor for diversification, by narrowing the pathways into museum jobs, and into leadership roles. As AAM notes on, “a growing number of advocates is calling for changes to ensure that all candidates, not just those of ample means, can have access to jobs in our field.” These are issues that groups such as The Incluseum,  #MuseumWorkersSpeak, The Empathetic Museum, and Museum Hue have been addressing, alongside AAM and other professional organisations.

While these concurrent trends within the sector might seem unrelated, I’m wondering whether they are connected. The movement towards participatory practices within museums–practices that invite co-creation and non-expert voices–seems to act as a kind of counterpoint to the limited diversity within the sector. If this is the case, could this push towards participatory practices actually help sustain a closed sector, whereby limited but public participation acts as a band-aid solution to a deeper and more complex problem? In other words, does an embrace of participation seem to allow museums off the hook for changing their board and staff profiles in more meaningful and ongoing ways?

Participatory practices can also drive questions about exploitation and unpaid labor, which further complicates the questions about museums and volunteer labor (see also Alli Hartley’s insightful comment about this issue). And all of this brings up questions about institutional legitimacy, and again ask museums to address the question of who has the right to speak, and when, and in what circumstances. Last week, I read Seth C. Lewis’ 2012 paper, The Tension Between Professional Control and Open Participation, which addresses the kinds of boundary work that journalists do in response to new media and online participatory practices. He writes:

If professions, by definition, have jurisdiction to govern a body of knowledge and the practice of that expertise, with a normative interest in doing ‘good work’ for society that transcends a corporate imperative – then threats to the profession are primarily struggles over boundaries: about the rhetorical and material delimitations of insiders and outsiders, of what counts as ethical practice, and so on. These are questions, ultimately, of control, and of professions’ capacity for flexing and legitimizing that control to fulfill their normative functions.

His piece prompted me to think further about the boundary work that takes place within the museum profession, and how normative institutional structures are maintained or challenged.** Institutions frequently operate in ways that negate the threats to their normal and normative functioning. They co-opt and incorporate outside perspectives and bring them into the institutional fold in order to prevent external threats–but they don’t necessarily change or alter their core practices, values, and professional habits in response. Is that what is also happening within our institutions? And if that is the case, can we as a sector work to ensure that participatory practices are not merely a stop-gap solution to diversity, but actually drive more fundamental change within our institutions?

I’d love to hear your thoughts about this topic. Do you think there is a relationship between the embrace of participatory practices, and the bigger questions of diverse representation within museums? If so, how does that impact our institutions?

**This is something nikhil trivedi and I have been trying to make sense of in the latest CODE|WORDS experiment, which deals with structural change in museums.

Groupthink vs diversity (It’s the dorks that give it a real go)

When I was growing up, we moved around a lot. I was perpetually the new kid, and being an only child, this meant that I was also a bit of a loner. It wasn’t so much that I wanted to do things alone – I just struggled to meet people with whom I connected.

It’s a pretty common experience. Lots of kids, particularly those with a creative bent, struggle to find their niche. It is all too easy for children who didn’t grow up with the rest of the gang, or who don’t instantly gel with the group, to feel completely isolated – the freaks and geeks of society. This is not entirely a bad thing however. After all, as put so eloquently by Australian band TISM, in their ode to cricketer Glenn McGrath, “There’s never been a popular teenager yet who’s done rat’s with their life. Its the fucking dorks that give it a real go.” (Apologies for the swearing.) There is actually a lot to be gained by being an outlier; by being one of the kids who never fit in and who survived despite not running with the cool kids. You develop a bit of moxie.

Having said that, one of the coolest things about the Internet is its ability to connect us with like-minded folks. No longer do the dorks of the world need to exist in social isolation. Instead, they can find a community to belong to no matter where they are located. After all, prior to MW2011 I had never met a single person who cared about museum tech. Now, my life is filled with them.

But the thing is, when you only talk to people like yourself, your thoughts are never challenged. No one pulls you out of the crowd, and makes you back your opinions. No one teases you for being the freak disturbing the status quo.

And if we lose that, then who is going to come up with the amazing ideas and the paradigm-changing insights that only come from being the sole geek or the black sheep that never fit in???

This post from Michael Michalko on Psychologytoday.com outlines common thinking strategies of genius… and unsurprisingly, groupthink is not one. Instead Michalko notes that geniuses make novel combinations and force relationships; they think in opposites and prepare themselves for change – all of which is much more likely to occur if your knowledge is drawn from diverse sources. After all, many of the researchers – like Michel Foucault or Marshall McLuhan – whose work has made huge impact upon museum thinking have not been museologists, and it is their diversity of opinion and external insight that has forced new thoughts and considerations within the field.

So if we are now self-curating our worlds into smaller and smaller circles of like-minded people online, where will these innovative and often provocative thoughts come from?!?

One answer is the museum itself. Modern museums exist at least in part to educate the public, a role that equips them perfectly to take up the challenge of exploring contrasting ideas, and bringing novel combinations into effect. Rather than simply reinforcing people’s existing beliefs, curators and exhibitions coordinators can work to ensure the museum is a safe environment in which views can be presented that might clash with the visitor’s own assumptions. After all, simply coming into the museum space indicates that a visitor is open to new and potentially uncomfortable experiences, and that receptivity is an ideal starting place for the exploration of new thoughts.

But it would be great to be able to do the same thing online too, so that visitors to the museum website were not only able to find what they were looking for, but also enticed to look further at something that might challenge them. Can museum websites encourage creativity and new discovery, and get people to think about ideas that they would not normally be confronted with? Can a museum website actually stand in place for a physical museum as an affective device?

I’m don’t know the answers, but I do know that our lives are richer when we do not cushion ourselves away from difference simply because it’s uncomfortable. And with that in mind, I’m off to find someone new to follow on Twitter whose experiences and opinions do not match my own…

NB – This post was in part inspired by a conversation I had with Seb Chan the other day. Thanks Seb!